The Secret in Their Eyes

Delves into the growing disconnect between businesses seeking to reduce costs and customers elevated service expectations, as personal interactions become rarer, straining the consumer-corporation relationship. Where did the days of good customer service go? The big companies are seeking to cut costs, while consumer expectations are at an all-time high. In an age when face-to-face relations between the two worlds are at an all-time low, customer satisfaction is on a sharp decline. This doc takes a look at the tensions between corporations and consumers.